How Far Are You Willing to Go To Solve Problems?
Featured Articles - Questions to Ask Our Competitors
© Jammin Sam. All Rights Reserved.
Before you buy from anyone, here are some important questions to ask:
- Do you have anyone available to respond to problems and questions?
Our answer:
Yes, except for Sundays, we're here for you six days a week (half day on Saturday). - Do you have any staff?
Our answer:
Yes. We have several caring, service – oriented staff members. - How long does it typically take you to pack and ship each purchase?
Our answer:
Our typical turn-around from "order payment" to "packed-and-out-the-door" is next day. Many orders though, go out same day. - Do you provide thorough instructions for drum wrap installation?
Our answer:
Yes. When you order wrap from us (with our hi-bond tape), you will receive detailed, written, thorough step-by-step instructions. See our on-line, written instructions. The Best we've ever seen. Also go to our free on line video to see the owner of the company recovering a drum. - What help do you offer when problems arise?
Our answer:
Remember, almost any task that involves an application process can result in a problem, this includes drum wrap – even with the highest quality available – which we sell. At Jammin Sam we realize that good customer service and real help is part of our business. Even though we have simplified the application (by our "exact cut" fit [no trimming] and our hi-bond tape [no gluing]), still a problem can arise.
Note: It is a good idea to read our article "gluing vs. taping". By departing from the contact cement method, and using our hi-bond tape, we have cut application problems by at least 75% – and that is just one of the many benefits for using our hi-bond tape instead of gluing.
As mentioned above, we feel that part of the sale includes helping people through the application process – even if the customer makes a mistake (and we did this even when we suggested gluing in the past – which we did for over 17 years).
Over the many years we have been in business, we have replaced many pieces of wrap – and were happy to do so. When someone calls with a problem, we first determine what level of help they need. Our first level of help is to aid the customer over the phone (no need to wait for an email answer) in fixing the problem (when possible). Over half of the time, problems are fixed by some suggestions we give over the phone (someone on our staff is available six days a week for this purpose).
If the customer has followed our step-by-step written instructions (and purchased our hi-bond tape), and the problem cannot be resolved over the phone, we replace the material (less the cost of our hi-bond tape and the shipping/handling – see warranty information.) We understand problems can arise (with about anything), and believe helping people is a vital part of our business, even if it means a loss on our part.